Reclamo
R. F.
A: Jolly Casa s.r.l.
Spett. Jolly Casa s.r.l., scrivo in nome e per conto della vostra cliente Barilli Francesca, mia moglie. In data 28/03/2025 acquistava presso il Vostro negozio online una Libreria porta TV cm 218x30h.218 nuova art.570 pagando contestualmente l’importo di € 340,00 comprese spese di spedizione (PGTMXTVHP). In data 01/05/2025, non avendo ancora ricevuta la merce, le proponevate l'opz. VIP sped. Veloce, con cui garantivate che la consegna sarebbe avvenuta entro il 31/05/2025. Non avendo ancora ricevuta la merce, obtorto collo, accettava pagando ulteriori € 30,00 (id. ord. NCMSNMUWA). Tuttavia, ad oggi, nonostante i ripetuti solleciti, non ha ancora ricevuto la merce. Vi invitiamo pertanto a recapitarci quanto prima, e comunque non oltre il 30/06/2025, il prodotto da lei acquistato. In difetto, ci riserviamo il diritto di richiedere la risoluzione del contratto e il risarcimento dei danni subiti. Attendo un riscontro entro 7 giorni dal ricevimento della presente, valendo la stessa quale messa in mora ai sensi e per gli effetti dell’art. 1219 c.c. Distinti saluti. Roberto Giorgio Faà Francesca Barilli Allegati: Conferma ordine Ricevuta di pagamento
Messaggi (1)
Jolly Casa s.r.l.
A: R. F.
[1] HAI RICEVUTO UN RECLAMO DA ROBERTO F HAI RICEVUTO UN RECLAMO DA ROBERTO FROBERTO F vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE ROBERTO FAA ID PGTMXTVHP/NCMSNMUWA Barilli Francesca PRATICA N. 12921129 TIPOLOGIA DI PROBLEMA Consegna DESCRIZIONE Spett. Jolly Casa s.r.l.,scrivo in nome e per conto della vostra cliente Barilli Francesca, miamoglie.In data 28/03/2025 acquistava presso il Vostro negozio online unaLibreria porta TV cm 218x30h.218 nuova art.570 pagando contestualmentel’importo di € 340,00 comprese spese di spedizione (PGTMXTVHP).In data 01/05/2025, non avendo ancora ricevuta la merce, leproponevate l'opz. VIP sped. Veloce, con cui garantivate che laconsegna sarebbe avvenuta entro il 31/05/2025.Non avendo ancora ricevuta la merce, obtorto collo, accettava pagandoulteriori € 30,00 (id. ord. NCMSNMUWA).Tuttavia, ad oggi, nonostante i ripetuti solleciti, non ha ancoraricevuto la merce.Vi invitiamo pertanto a recapitarci quanto prima, e comunque non oltreil 30/06/2025, il prodotto da lei acquistato. In difetto, ciriserviamo il diritto di richiedere la risoluzione del contratto e ilrisarcimento dei danni subiti.Attendo un riscontro entro 7 giorni dal ricevimento della presente,valendo la stessa quale messa in mora ai sensi e per gli effettidell’art. 1219 c.c.Distinti saluti.Roberto Giorgio FaàFrancesca BarilliAllegati:Conferma ordineRicevuta di pagamento Allegati * Ric. PGTMXTVHP.pdf [3] * Ord. PGTMXTVHP.pdf [4] * Ord. NCMSNMUWA.pdf [5] * opz.VIP sped.Veloce 01-05-2025 .pdf [6] * Ric. NCMSNMUWA.pdf [7]trackingId:Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [8] PRIVACY [9]Links:------[1] . 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