Non mi rendono i soldi

[1] HAI RICEVUTO UN RECLAMO DA MARIA F HAI RICEVUTO UN RECLAMO DA MARIA FMARIA F vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE MARIA FIORELLO CODICE CLIENTE YGCDGVGPE PRATICA N. 12989350 TIPOLOGIA DI PROBLEMA Altro DESCRIZIONE In data 26 maggio 2025 ho effettuato un ordine sul sitowww.arredamentishop.it per un bene non personalizzato, versando€590,00 con bonifico in data 27 maggio 2025. Nonostante i ripetutisolleciti, la merce non è mai stata spedita, e l’azienda harisposto solo con frasi vaghe del tipo: “Appena pronto invio link ditracking”.In data 18 giugno 2025, ho inviato regolare richiesta di recesso entroi termini previsti dalla legge, tramite PEC. L’azienda non ha maiprovveduto al rimborso. Inoltre, sul sito impone condizioni di recessonon conformi alla legge, tra cui l’obbligo di raccomandata A/R, inviolazione dell’art. 54 del Codice del Consumo che consente l’usodi mezzi elettronici.La società è tornata a non rispondere e ad oggi 2 luglio 2025 non horicevuto né merce né rimborso. Ritengo che si configuri una praticacommerciale scorretta ai sensi degli artt. 20 e ss. del D.Lgs.206/2005.Procederò legalmente per recuperare i miei soldi Allegati * IMG_9995.jpeg [3] * IMG_9996.jpeg [4] * IMG_9993.jpeg [5] * IMG_9994.jpeg [6] * IMG_9992.jpeg [7]trackingId:Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [8] PRIVACY [9]Links:------[1] . 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