Bacheca dei reclami

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. When I booked the room it was indicated that we had to pay the tourist tax directly to the property. I prepared the exact amount to give it to them upon our arrival only to find out that I had to pay online otherwise they wouldn't have given me the code needed to get the key from the key box. I had to pay 0,44 Euro extra to pay by card. That's not OK. I want that money back even though it is not much. I paid the rate for room directly to booking.com and there I wasn‘t charged anything for paying by card there. The booking was not refundable. I informed booking.com about what happened but they only asked me for the documentation (which I sent to them by email) without solving the issue. I want to remind you that I’m a Genius Level 2 member but after the way you dealed with my complains I won’t use your site again because I can’t be sure that the price of the accommodation stated when booking is accurate. Kind regards, C. – Manuela Sbriglione

buongiorno , ho effettuato un acquisto con riferimento Nº d'ordine: 302437720 Nº tracking 91575271 dove mi si proponeva uno sconto di euro 25 ma nonostante abbia eseguito tutto correttamente nn mi è stato applicato . non è possibile parlare con Deportvillage , peccato ero cliente da un pò , e nn mi sembra corretto

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. When we booked two beds in the hostel, unfortunately we didn't see the age limit written at the bottom of the page because the information was apparently written after the suggestions of booking.com for other accommodation. We also had a technical problem with our laptop which was freezing and rebooting often. I have a physical disability and suffered some strokes in the past and every now and then need the help of my travel mate (my son). Staff informed me that I wouldn't be allowed to stay at the hostel because of my age. They wanted me to pay the whole sum anyway because it was my fault that I didn't read the small print and booked with them. They offered me to book an apartment instead for a higher price (50 Euros a night which they reduced to 90 Euros for 2 nights). I accepted only because I couldn't afford to loose all that money (around 74 Euros) and pay for another hostel. I felt blackmailed by the hostel staff. We really wanted to stay in a hostel and not in an apartment on our own because we like to get to know other people from around the world. I want the money back that they made me pay in addition to the price of the 2 hostel beds. We tried to contact booking.com right away (before traveling to Zadar) but only found out later that the messages hadn’t been sent and we had to send them from another page again. booking.com only answers that we could write a reference. We won’t get any money back. That’s not OK. As far as I know the host have had to find alternative accommodation for us and pay for it when he didn't host us. For us it would have been OK if the host had cancelled the booking free of charge. That didn't happen. Worse: the host asked us to pay a higher price for a worse accommodation or loose the money we were supposed to pay for the originally booked accommodation. Passing by the hostel we saw that the staircase is narrow and kind of round. That's not written in the description on booking.com. I wouldn't have been able to do those stairs due to my disability. Internet didn't work when we arrived in the apartment and the connection we got to use later was very slow and didn’t always work because it came from another room (that’s what the guy from the agency told us). Netflix didn't work either. There were only Croatian channels on TV. The lock of the main door has a problem and in the morning we couldn't get out. My son climbed out of the window and went to the agency to ask for help but nobody was there. Fortunately he got to open the door from the outside with the key. I have a problem with my legs and couldn't climb out of window myself. When we both took a shower in the evening, the water had a problem to go away and the bathroom got flooded. Even though we tried to dry it up with the towels, it was still wet in the morning so that I couldn't use the toilet without getting wet feet. At the end I peed into the shower holding onto the wall at the back of the shower (I have a stiff hip). I tried to take a picture of the situation but the problem was not visible on it so I deleted the photo. The cutlery is placed under the sink (where the dirty water discharge is). There is loud music in the evening. Somebody tried to enter the apartment in the evening a few times. Before our arrival we got 2 different addresses where to get the keys for the apartment. They also sent us information about trips… they offer. I was told from staff that we didn't have to pay any taxes but when I checked the receipt the taxes were stated clearly. It's not OK that I have to pay for a non refundable booking when the host refuses to host me in my booked accommodation. Booking had my card details and could take my money at any time. Otherwise we would have booked a different hostel and not paid Tequilia Hostels for a service that they didn’t want to offer me anyway. Booking.com did not let me write a review of the apartment but only for the hostel were we didn‘t stay. I am requesting a refund for the extra amount I paid and compensation because the internet connection (which we needed) did not work most of the time, Netflix didn’t work, the bathroom was not usable as it should have been, people tried to get into the apartment, the cutlery is collocated under the sink, there was loud music in the evening, the front door of the apartment was difficult to open, we got two different adresses where to collect the keys, the staircase at the hostel was not indicated in the description on booking.com, and for the damage from a ruined vacation. We complained to the agency when we left and later we saw that other clients of the apartment wrote the same things in their reviews. I want to remind you that I’m a Genius Level 2 member but after the way you dealed with my complains I won’t use your site again because I can’t be sure that the description of the accommodation is accurate and the accommodation is made in a way one would expect from such a structure. Kind regards, C. – Manuela Sbriglione

Anche il sottoscritto,come altri consumatori, si è visto addebitare sul suo conto PayPal l'importo di euro 44,95 per un abbonamento mensile mai richiesto.

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. I have a problem with my legs and might have a problem with my heart as well. The accommodation can be reached via a very steep road with no footpath. That was not written on booking.com. When I saw that road I worried how we would get down the hill again on departure day without loosing our suitcases down the steep road. We already had a problem taking the suitcases up that steep road and I had a huge problem walking up that road. My son had to hold on to both suitcases and he had to help me as well because I have a problem walking. When I asked on booking.com whether the accommodation could be reached by bus from the bus station, as I have problems with my legs, the only answer I got was that bus no. 3 goes to the area. We were not told where we had to get off. Unfortunately, we arrived at the bus station in Dubrovnik several hours late due to construction work, heavy traffic and a longer wait at the border between Montenegro and Croatia. We then saw by chance (when the bus passed) that bus no. 3 stops at 2 different bus stops around the long distance bus station and we had to wait 50 minutes for the next bus. We were also not informed about the existence of stairs between the accommodation and the bus stop which make access much easier and less dangerous. There is no light at the stairs. So they can't be used in the dark. The accommodation told me that there were stairs and slopes everywhere in Dubrovnik. However, we were told by locals that it was nowhere as extreme as where the accommodation was located. One person in the neighbourhood, that I asked where the place where we had to go was, wished me luck for the steep ascent. On the day of arrival, there was a note with my full name on the entrance door to the accommodation, which I find absolutely not OK. They didn't ask my permission to publish my full name anywhere. I would never have granted such a permission. They only send me a message though booking.com when we were already on our way by bus and didn’t have an internet connection. When booking an accommodation I have to indicate my real name and I expect everybody involved in the booking to keep my personal data private. It actually never happened to me before that a host published my name an a publicly accessible door. There were no teaspoons and breakfast knives in the room. The fridge was switched off, which we unfortunately did not notice immediately because we arrived late in the evening and we were very tired. We found out only the next morning and had to actually get the fridge out of the cupboard to plug it it. We had put food in it that needed refrigeration. When I book a room with a fridge I expect that it works when I arrive. There is neither a window nor ventilation in the bathroom. It stinks there. There was no contact with the landlords. They didn't ask to see our ID cards even though in Croatia tourists have to be registered. I complained booking.com about what happened. We never got an answer to our complain from booking.com. I am requesting a refund for the money that we paid for the tourist tax because it seems that they didn’t register us with the local authorities, for the fridge that was turned off at our arrival, the publishing of my full name on the main door of the structure, the smell of the bathroom, the lack of cutlery, the lack of information in the description on booking.com that the structure was only reachable by a lot of stairs or a very steep hill, and for the damage from a ruined vacation. I want to remind you that I’m a Genius Level 2 member but after the way you dealt with my complains I won’t use your site again because I can’t be sure that the description of the accommodation is accurate and the accommodation is made in a way one would expect from such a structure. I attach all the documents concerning this booking in my possession. Kind regards, C. – Manuela Sbriglione

Buonasera,oggi in data 3/05/26 è stata effettuata una transazione dalla mia carta Visa Postepay di 49.90 € che non ho mai autorizzato,per servizi di elettronica da parte di "Guldexcom Heerlen". Vorrei ottenere il rimborso o la risoluzione del problema.

Buongiorno Segnalo la dichiarazione mendace di consegna della spedizione in oggetto. Come risulta dalla documentazione, la consegna sarebbe avvenuta alle h. 13.46 del 29/04/2026 Il servizio di portineria a quell'ora non è attivo ed il portone principale di ingresso è chiuso. È quindi impossibile qualsiasi consegna in assenza del beneficiario della spedizione Richiedo la consegna della spedizione o il rimborso del valore Cordiali saluti

Spett. Ercosmetics s.r.l., sono Carnevale Susanna, più di un mese fa, come da vostre istruzioni, ho restituito tutti i vostri prodotti, accompagnati da modulo compilato con i miei dati e iban per rimborso di euro 130, tramite ricevuto di ritorno. Non ho ancora ricevuto, il rimborso e quando provo a consultare il vostro, inefficiente servizio clienti, non fanno altro che rimandarmi, messaggi automatici, precompilati, temporeggiando. Questa mail è l'ultima che invierò al fine di ricevere il rimborso dovuto. In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, non esiterò ad adire le vie legali a tutela dei miei diritti. Carnevale Susanna

Buongiorno in data 02/05/2026 mi è arrivata l'email da parte di amazon che il mio account viene limitato solo per gli acquisti digitali perché a detta loro ho chiesto alcuni rimborsi per articoli che risultano consegnati ma mai recapitati, mi sono valso semplicemente di un mio diritto ovvero contattare amazon per chiedere dei rimborsi, considerato che non mi erano stati mai recapitati, tra l'altro rimborsi accettati da amazon dopo aver fatto le loro verifiche. Ora mi chiedo dopo anni essere iscritto ad Amazon centinaia e centinaia di articoli acquistati, solo perché ho fatto valere un mio diritto mi limitano l'account, invece Amazon dovrebbe indagare sui corrieri anziché prendersela con i propri clienti, ad oggi ho contattato più volte l'assistenza ricevendo sempre la stessa risposta negativa, spero che su questa piattaforma riesco a risolvere questa problematica non da poco.

Spett. GARANZIA3, Sono titolare del contratto di garanzia specificato col num. di contratto/pin 110087987 In data 12 febbraio 2026 ho avuto il primo responso sulla presa in carico della mia pratica riguardante un guasto relativo ad un prodotto assicurato con la vostra azienda. Dopo numerosi scambi di e-mail, con foto e video a dimostrazione del malfunzionamento dell’articolo in questione (lettiera automatica PetKit), a distanza di quasi 3 mesi ancora non è stato emesso un rimborso, né è stato inviato un tecnico per risolvere il problema. In allegato troverete copia della fattura per quanto riguarda l’acquisto della lettiera oggetto di questione. In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, non esiterò ad adire le vie legali a tutela dei miei diritti.