Addebito di abbonamenti non autorizzati

Spett. MAD MUSCLES AMOPASS LIMITED In data odierna 09/11/2025 ho aderiti ad un vostro abbonamento per una settimana al costo di €12,19 mi sono stati addebitati oltre € 12,19 altri due servizi non richiesti e non specificati dal costo di €49,95 e € 36,55 l'altro. Chiedo il rimborso di tutti e 3 gli addebiti in quanto questa la considero mancanza di trasparenza e serietà. In mancanza di un riscontro entro 15 giorni da oggi non esiterò ad usare le vie legali a tutela dei miei diritti

Nome clienteCHRISTIAN RESTANIId112262695Pratica n.13771092 Dear Christian, Thank you for taking the time to submit your message. We’ve thoroughly reviewed your message and want to address the concerns you've raised. It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. We confirm that we decided to refund the said amount of 98.69 EUR in full. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer. We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you. If you have any questions or comments, please don't hesitate to reach out at support@madmuscles.com. We are always here to help. Best regards, MadMuscles Team [XMEKR3-NRG0W]