Dear Ryanair Customer Service,
I am writing to formally submit a complaint regarding a serious issue that occurred during my recent flight with Ryanair.
At the boarding gate, I was forced by Ryanair staff to pay €50 to check in my bag, even though I had no intention of checking it. I was told that the hold was full and that I had no choice but to pay for it to be placed in the hold.
However, the bag was never checked in and remained with me in the cabin for the entire duration of the flight.
This is completely unacceptable and deeply unfair, as I was forced to pay for a service that was never delivered. In practice, I was obliged to pay without receiving anything in return.
I hereby request a full refund of the €50 and reserve the right to escalate this matter to the relevant authorities and consumer protection agencies if I do not receive a prompt and satisfactory response.
I look forward to your urgent reply.
Kind regards,
