Bacheca dei reclami

Buongiorno sono Valentina Maranzano, scrivo in merito all'ordine numero 10401221057067. Ho effettuato il reso del prodotto in data 15/01/26 tramite ufficio postale, è stato registrato regolarmente presso i vostri magazzini in data 19/01/26, in data 23/01/26 ho effettuato regolarmente il pagamento nonostante il reso non fosse stato ancora elaborato, dopo svariati solleciti sono stata avvisata che avreste ricevuto un prodotto diverso da quello indicato, ho provveduto a compilare il modulo da voi inviatomi e ad allegare la ricevuta e foto del pacco che avevo preventivamente effettuato visti precedenti problemi già insorti con i vostri magazzini, nonostante ciò mi è stato negato il rimborso, dopo aver sentito al telefono il vostro servizio clienti è stata fatta una manovra di rimborso e l'ho ricevuto regolarmente in data 03/02/26, ma dallo stesso giorno continuo a ricevere richieste di addebito nella mia carta. In data 08/02/2026 ho inviato una PEC all'indirizzo zalandologitaly@legalmail.it spiegando tutto e non ho ricevuto risposta alla data odierna. In data 16/02/2026 mi è stato nuovamente indebitato l'intero importo del giubotto. Nelle vostra gestione del reso probabilmente sono stati fatti svariati errori, e non sono disposta a rimanere ne senza il vero prodotto restituito ne senza l'importo pagato. Allego documentazione intercorsa con il vostro servizio clienti e reclamo l'importo del prodotto acquistato e reso.

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Ho vi, ho vinto un asta, e a sorpresa ho ricevuto un orologio falso, una cinesata senza numero di serie , inesistente nella collezione della Bulova dopo attenta verifica., più facendo una prova mettendolo in vendita su e-bay che conferma da allegato che si tratta di oggetto contraffato

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

BUONGIORNO MI E' STATO ATTIVATO UN ABBONAMENTO DA ME NON RICHIESTO. CHIEDO la disattivazione dell'abbonamento e il blocco di futuri addebiti. grazie carmen cricelli

Spett. Spotahome SLU ESB87004511 On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Scrivo questa comunicazione in forma estremamente diretta e incisiva, perché quanto accaduto nelle ultime due settimane rappresenta un livello di disorganizzazione e mancanza di professionalità che non mi sarei mai aspettato da un’azienda - TESLA - che si definisce leader nel settore. Riepilogo i fatti in modo puntuale, affinché non ci siano ulteriori fraintendimenti: • In data 31 gennaio bloccavo una Model 3 RWD premium (modello non più in produzione) versando i 250€. La scelta avviene sulla base della chiara promessa di poter usufruire del tasso di finanziamento promo 1.99% (previsto come per la Model 3 standard). • In data 2 febbraio (mattina) il venditore mi comunica l’impossibilità di applicare il tasso promo, costringendomi di fatto ad annullare l’acquisto. • In data 2 febbraio (pomeriggio) lo stesso Venditore mi richiama informandomi di aver trovato una soluzione per applicare il tasso promo e mi chiede di ritirare l’auto entro pochi giorni, essendo in pronta consegna a Vittuone (MI). • Dal 3 al 11 febbraio Iniziano problemi continui e inspiegabili sulla vostra app, che mi impediscono di completare la pratica. Sono costretto a interfacciarmi quotidianamente con Santander per l’inserimento manuale dei dati fino alla firma del finanziamento e dell’ordine finale tra il 10 e l’11 febbraio. • Nel frattempo, fidandomi delle tempistiche e delle rassicurazioni ricevute, vendo il mio attuale veicolo. • In data 13 febbraio Tesla mi comunica che, una volta acquisita la pratica nei sistemi Tesla, il tasso applicato risulta quello standard del 7% circa e non quello promo concordato e controfirmato. Mi chiedono ancora un pò di pazienza per ulteriori verifiche. • In data 14 febbraio a distanza di oltre 24 ore non ricevo alcuna risposta. Nessuna comunicazione, nessuna presa in carico, nessuna soluzione. Ho rispettato ogni passaggio, ogni richiesta, ogni tempistica. Ho venduto la mia auto sulla base delle vostre indicazioni. Ho firmato documenti che riportano chiaramente il tasso promo. E oggi mi ritrovo senza veicolo, senza certezze e senza alcuna comunicazione da parte di Tesla. Ora l'azienda mi chiede di annullare ordine o di accettare il tasso standard a condizioni economiche differenti da quelle pattuite (c'è una differenza di oltre 6.000€). Una gestione discutibile del cliente che si ritrova senza macchina o a dover accettare condizioni non in linea con quanto documentato sui contratti. Chiedo quindi che TESLA - per procedere comunque con l'acquisto della macchina - si accolli il costo della differenza di costo finale.