Dear eDreams Customer Service Team,I hope this message finds you. I am writing to express my deep concern and frustration regarding booking reference 12439464866, and I am in need of immediate resolution.The issue I am facing extends beyond a typical modification or cancellation request it pertains to a fundamental failure in my booking process through eDreams. Unfortunately, Ryanair refused to acknowledge this booking, which left me with no option but to purchase an additional ticket directly from Ryanair to ensure my travel plans.As someone who is experienced in negotiation, I strongly believe in accountability and responsibility. It is crucial that eDreams takes ownership of ensuring the accuracy and validity of bookings made via its platform.I respectfully request that eDreams promptly escalates this matter internally and initiates a full refund process for the original booking amount. I also seek clarity regarding the timeline for the refund.I understand that eDreams values its reputation for excellent customer service. To that end, if a satisfactory resolution is not reached within the next five business days, I will be left with no choice but to explore assistance from consumer protection agencies such as Altroconsumo, among others.I find it disheartening and a lack of respect that I have not received a response to my previous emails for the past nine days. I trust that eDreams will take immediate and appropriate action to rectify this situation and uphold its commitment to customer satisfaction.Thank you for your attention to this matter.Sincerely, Augusto G.H.
