indietro

Abbonamento non richiesto

Risolto Pubblico

Pdf master

Apri un reclamo

Tipologia di problema:

Contratto

Reclamo

S. L.

A: Pdf master

08/04/2024

Buongiorno, ho richiesto la restituzione dei soldi addebitati mensilmente da novembre perché non ho mai richiesto di sottoscrivere un abbonamento e la cosa non risulta per nulla trasparente quando si apre la pagina principale del sito web e neanche nelle successive. Grazie, cordiali saluti, Silvia Liponi

Messaggi (2)

Pdf master

A: S. L.

12/04/2024

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 981670. Here's a kind reminder of what the ticket was about: Margaret (Customer Care) Apr 10, 2024, 19::55 GMT+3 Hello, and thanks for getting back to us!I'm afraid the payments were not located by the details provided.Please, share with us the other email that could be linked to your account on our platform.In addition, you may provide us with the first 6 and the last 4 digits of your credit card that was charged, or your PayPal email if the payment was made via PayPal.Alternatively, it’d help us greatly if you provided us with an Invoice ID of the transaction or Order/Subscription IDs.Please, be advised that this information may help us to locate your payments made via the website. In case, the subscription was purchased via the App Store/Play Market, please, send us the payment confirmation.We will appreciate your cooperation on this matter.Look forward to your reply. Reclami Apr 10, 2024, 19:16 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ We are looking forward to your reply!Kind Regards,Customer Care[V532V0-XD9JL]

Pdf master

A: S. L.

13/04/2024

Dear Reclami! We'd love to hear what you think of our product and customer service. Please, take a moment to answer one question below:How would you rate the support you received?Good, I'm satisfiedBad, I'm unsatisfiedHere's a kind reminder of what the request was about: Margaret (Customer Care) Apr 10, 2024, 19::55 GMT+3 Hello, and thanks for getting back to us!I'm afraid the payments were not located by the details provided.Please, share with us the other email that could be linked to your account on our platform.In addition, you may provide us with the first 6 and the last 4 digits of your credit card that was charged, or your PayPal email if the payment was made via PayPal.Alternatively, it’d help us greatly if you provided us with an Invoice ID of the transaction or Order/Subscription IDs.Please, be advised that this information may help us to locate your payments made via the website. In case, the subscription was purchased via the App Store/Play Market, please, send us the payment confirmation.We will appreciate your cooperation on this matter.Look forward to your reply. Reclami Apr 10, 2024, 19:16 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Best Regards,Customer Care[V532V0-XD9JL]


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