Addebiti non autorizzati da Pdfleader.com

Mi chiamo Gastón Sosa e le scrivo per una consulenza legale relativa ad addebiti non autorizzati che sono stati effettuati sulla mia carta Visa Wise, collegati ad una piattaforma digitale chiamata Pdfleader.com. Di seguito i fatti in ordine cronologico, con date e importi precisi: • 20 novembre 2025: ho effettuato un pagamento di 0,95 € a “V Pdfleader.com” per convertire un file PDF in un documento Word. • 13 dicembre 2025: ho effettuato un ulteriore pagamento di 1 € (“Pdf Di Denaci Daniele”), credendo che il pagamento precedente non fosse andato a buon fine. ➡️ In entrambe le occasioni ritenevo di aver pagato un servizio una tantum. Tuttavia, successivamente ho notato addebiti ricorrenti che non ho mai autorizzato: • 6 dicembre 2025: addebito di 29,95 € (“Sa v Pdfleader Com”). • 16 dicembre 2025: nuovo addebito di 29,95 €, ora visualizzato come “In sospeso” (“Vsa Pdfleader.com”). Desidero sottolineare che: • Non ho mai acconsentito consapevolmente ad alcuna sottoscrizione mensile o ricorrente. • Non mi è stato fornito un consenso chiaro, esplicito o comprensibile riguardo ad addebiti successivi. • Al momento del pagamento non ho compreso di accettare un contratto di abbonamento ricorrente. Ho provato ad accedere nuovamente alla piattaforma per annullare eventuali abbonamenti, ma non sono riuscito ad accedere né a gestire una cancellazione, il che rafforza il sospetto di pratiche commerciali ingannevoli. In seguito a ciò: • Ho presentato un reclamo formale a Wise. • Ho bloccato la carta e richiesto una nuova per prevenire ulteriori addebiti. • Le somme complessive addebitate ammontano ad almeno 59,90 €, oltre ai pagamenti iniziali. Le chiedo gentilmente una valutazione su: • Possibili azioni legali o amministrative da intraprendere. • Eventuale denuncia per pratiche commerciali ingannevoli. • Restituzione delle somme addebitate indebitamente. Posso fornire screenshot del mio estratto conto e tutta la documentazione necessaria. La ringrazio per l’attenzione e rimango in attesa di un suo gentile riscontro. Cordiali saluti, Gastón Sosa

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 2624431. Here's a kind reminder of what the ticket was about: Xander (Customer Care) 13 Jan 2026, 23:39 EET Dear Lahcen, Thank you for reaching out to us! First and foremost, I'd like to apologize for the inconvenience this situation has caused you. Please know that we take these matters very seriously and are committed to addressing this issue for you as quickly as possible. As per your request, I’m truly sorry, but I wasn’t able to locate any accounts associated with provided information. I understand how concerning this can be, and I’m here to support you fully. However, I've managed to locate an account under another credential. Could you please confirm whether the email address gas*******a94@gmail.com belongs to your account on our platform? In case you don’t recognize this email address, could you please check if you may have registered with a different one? Additionally, it would be very helpful if you could provide the first 6 and last 4 digits of the credit card used, along with the cardholder’s name, so I can locate your account accurately. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID) associated with the transaction. I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Alex (Customer Care) 13 Jan 2026, 21:25 EET Hello Customer! We are just letting you know that our team needs some time to check the information regarding your account to move further. Please, allow us some time to locate your account and related data for the best experience with us, and we will reach out to you as soon as we can. In case of any additional questions, please feel free to reply to this email. Best Regards, Customer Care Lahcen 13 Jan 2026, 21:15 EET

I am extremely disappointed with the way this case is being handled. After multiple messages, it is clear that no real effort has been made to resolve my issue. Instead, I am being asked to provide highly sensitive financial information, which is completely unacceptable. Let me be very clear: I did not authorize any charges made to my account. Money was extracted without my consent, using misleading and deceptive practices. This is precisely the issue I am reporting, and asking me for credit card details does not constitute a solution. I will not share my credit card numbers, PayPal credentials, or any other sensitive data via email under any circumstances. At this point, I expect: • A clear explanation of the unauthorized charge • Immediate action to investigate and resolve this matter • A refund of the amount taken without my authorization If this situation is not resolved promptly, I will proceed with further actions, including escalating the complaint through my bank and the appropriate consumer protection channels. This entire experience has been extremely unprofessional and frustrating. I expect a serious and concrete response.

Dear Valued Customer! We are writing to inform you that we have received your request 2632100. Our dedicated team is reviewing your case and is committed to providing you with a response as soon as possible. Should you have any more details to add or further comments, please do not hesitate to respond directly to this email. Our goal is to offer you the best solution and to make your experience as seamless as possible. We appreciate your patience and trust in our team! Kind Regards, Customer Care Lahcen 15 Jan 2026, 00:45 EET

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 2632100. Here's a kind reminder of what the ticket was about: Lisa (Customer Care) 15 Jan 2026, 01:04 EET Dear Customer, Thank you for getting back to us. I’m really sorry, but unfortunately, we cannot proceed with your request because we don’t have enough information to locate your account. As per your request, I’m truly sorry, but I wasn’t able to locate any accounts associated with provided information. I understand how concerning this can be, and I’m here to support you fully. However, I've managed to locate an account under another credential. Could you please confirm whether the email address gas*******a94@gmail.com belongs to your account on our platform? I do realize that the information seems to be sensitive from your point of view, however, according to the PCI DSS standard, the first 6 and last 4 digits may be freely displayed. The first digit represents the card type. The next three to five digits would represent the banking institution that issued the card itself. The last four digits are required in order to find the transactions in the system. In the meantime, the combination is commonly the only one shown on a receipt. You may wish to contact your bank to make sure that it is safe for cardholders to disclose the first 6 along with the last 4 digits of a bank card to a merchant. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 15 Jan 2026, 00:45 EET