ho comprato un articolo ed ho ricevuto tutt'altro!impossibile contattarli per reso e erimborso

[1] HAI RICEVUTO UN RECLAMO DA VALENTINA C HAI RICEVUTO UN RECLAMO DA VALENTINA CVALENTINA C vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@cfb2d64f1f2ba22e39@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE VALENTINA CARERA ID V/14647414 PRATICA N. 11543764 TIPOLOGIA DI PROBLEMA Pratiche commerciali scorrette DESCRIZIONE ho acquistato tramite banner su facebook un bellismo albero diNatale pop up da 180 cm con pagamento alla consegna. ho invecericevuto tutt'altro articolo. non riesco a ricontattare l'azienda perfare reso e riavere i miei soldi! Allegati * IMG_5731.JPG [3] * IMG_5748.jpeg [4] * IMG_5749.jpeg [5] * IMG_5729.JPG [6] * IMG_5750.jpeg [7] * F8552250-58AB-4662-B95B-9EACC71F0469.jpeg [8] * IMG_5747.jpeg [9]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [10] PRIVACY [11]Links:------[1] . 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