MANCATO RIMBORSO PRENOTAZIONE

Buongiorno, Ho prenotato qualche mese fa un auto a noleggio a Creta con ritiro all’aereoporto di Heraklion. Arrivata dal noleggiatore lo scorso sabato, la mia carta di credito Visa non è stata riconosciuta dal pos del noleggiatore per il blocco della franchigia. Dopo vari tentativi ho chiamato la mia banca , che mi ha assicurato che la mia carta era perfettamente funzionante e abilitata su tutti i circuiti. Passare ormai due ore dal mio arrivo per cercare di risolvere il problema il noleggiatore ha cancellato la mia prenotazione, dicendomi di chiedere a CarJet lecito rimborso della quota pagata per parte del noleggio(100 euro). Ovviamente in noleggiatore mi aveva proposto una assicurazione extra con cui by passare la trattenuta della franchigia a costo decisamente più alto rispetto a quanto previsto con assicurazione di CarJet. Qualche ora dopo ho noleggiato un’auto da un altro Rental e la mia carta ha funzionato perfettamente. CarJet nonostante le mie mail e telefonate continua a non darmi risposta sulla possibilità del rimborso, dal momento che la mia carta come provano le ricevute bancarie funzionava perfettamente.

- Please type your reply above this line - Your request (5807883) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 31 Jul 2025, 12:07 CEST Good morning, Thank you for contacting us. We have reviewed your booking and would like to clarify that it was clearly stated in the terms and conditions that a valid credit card in the name of the main driver with sufficient limit for the deposit was required to collect the car. Please note that these conditions were presented during the online booking process and also included in your confirmation voucher. The payment could not have been completed without agreeing to these terms. As the conditions were not complied, we regret to inform you that no refund is due. We apologise for any inconvenience caused. Kind regards, Bianca DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 29 Jul 2025, 11:45 CEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from CJT - CarJet. [DRPXRZ-RZYYR]

Hello, I want to inform you that my card is valid and with sufficient amount of money to cover the deposit requested. I want to explane you that the problem was probably of the rental payment system. The card funcioned a couple of hours later in another rental company. Can you give me a second feedback based on this? Chiara

- Please type your reply above this line - Your request (5823942) has been updated. If you wish to add additional comments, please reply to this email. Help (CJT - CarJet) 1 Aug 2025, 12:52 CEST Good morning, Thank you for contacting us. We have reviewed your booking and would like to clarify that, according to the terms and conditions accepted at the time of reservation, a deposit of €900 was required upon arrival, using a valid credit card in the name of the main driver, in order to collect the vehicle. These conditions were clearly stated during the online booking process and are also included in your confirmation voucher. Please note that the payment could not have been completed without first accepting these terms. As the rental conditions were not met, we regret to inform you that no refund is applicable. We apologise for any inconvenience this may have caused and thank you for your understanding. Kind regards, Bianca DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 31 Jul 2025, 12:45 CEST ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from CJT - CarJet. [XRGMJW-174XR]