[1] HAI RICEVUTO UN RECLAMO DA ROBERTO O HAI RICEVUTO UN RECLAMO DA ROBERTO OROBERTO O vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@9d276b85306e2e26be@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE ROBERTO OLTOLINI NUMERO FATTURA 230822 del 27/11/24 PRATICA N. 11567980 TIPOLOGIA DI PROBLEMA Pratiche commerciali scorrette DESCRIZIONE Spett. RS Consulting S.r.l. In data 27/11/24 ho acquistato pressoil Vostro negozio un Prodotto CODICE A3IN1FTpagando contestualmentel’importo di € 108.00. Comprensivo delle spese di trasportoCOMPLETAMENTE diverso dalla pubblicità fornita completamente mancantedel libretto istruzioni uso e manutenzione (obbligatorio) e mancantedelle parti ricambio descritte nel depliant di fornitura e con ilcontenitore rotto. In mancanza di un riscontro entro 15 giorni dalricevimento della presente, non esiterò ad adire le vie legali atutela dei miei diritti.trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [3] PRIVACY [4]Links:------[1]
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RS Consulting
