Your reference:
Our reference: FB ID 42082173
Your client(s): Patrick Apostolo +3
To whom it may concern,
Thank you for your communication regarding the passenger’s experience with Lufthansa.
According to the information available, the passenger contacted Lufthansa to advise that they would not be utilizing the outbound flights scheduled for September 11, 2025. Regrettably, no record or supporting documentation of this communication could be located. As a result, upon the passenger’s arrival at the airport on September 14, 2025, the booking had been updated due to the no-show on flight LH5775, and the remaining flight segments were subsequently removed.
The ticket was issued under Brussels Airlines ticket stock 082 and has already been refunded. Unfortunately, details regarding the refund amount and the date of refund are not available as no access of this information of Brussels Airlines.
With regard to the out-of-sequence (OoS) travel policy: Lufthansa permits passengers to forgo the outbound segment and utilize the return flight as a one-way journey, subject to a recalculation of the fare and any applicable tax differences.
Fare Recalculation and Reissue Guidelines:
● The fare must be recalculated based on the revised itinerary, considering only the flight coupons that remain valid.
● If the originally ticketed booking class is unavailable, the next higher applicable booking class within the same fare family must be used.
● No rebooking fee is applicable.
This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.
We thank you for your understanding.
Sincerely,
AS
Lufthansa Customer Relations
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Lufthansa is a member of Star Alliance
Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168
Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley
Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx
