Your request (40506917) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Lina Iosue, 3 Oct 2023, 15:18 ISTRyanair Ref: 40506917/ UG3FTSYour ref: CPTIT01877304-63Dear Sir/Madam,We refer to your recent correspondence relating the customer Ms. MONICA PICCI.Regarding your flight FR3181from Rome Fiumicino- FCO to Barcelona El Prat - BCN on 05/09/2023, we would like to point out the following:As we have been able to verify in our system the customer purchased the 10 Kg checked baggage service. This service as detailed on our website as well as in our Terms and Conditions, which are agreed at the time of ticket purchase, requires customers to deposit their checked baggage at the airport check-in counter before passing through security control. s:www.ryanair.com/ie/en/useful-info/help-centre/fees However, the customer, ignoring this requirement, went to the boarding gate with the suitcase to access the cabin with the same, losing the service he had contracted and it was for this reason that he was charged 46.00 EUR for his luggage to enter the plane.Therefore, in this case, regrettably, the customer is not authorized to obtain a refund of the requested amount.Thanking you in advance.Yours sincerely,Lina IM.Regulator Admin Support----------------------------------------------MAD Lina Iosue, 27 Sept 2023, 11:21 ISTRyanair Ref: 40506917/ UG3FTSYour ref: CPTIT01877304-63Dear Sir/Madam,We refer to your recent correspondence relating the customer Ms. MONICA PICCI.Regarding your flight FR3181from Rome Fiumicino- FCO to Barcelona El Prat - BCN on 05/09/2023, we would like to point out the following:As we have been able to verify in our system the customer purchased the 10 Kg checked baggage service. This service as detailed on our website as well as in our Terms and Conditions, which are agreed at the time of ticket purchase, requires customers to deposit their checked baggage at the airport check-in counter before passing through security control. s:www.ryanair.com/ie/en/useful-info/help-centre/fees However, the customer, ignoring this requirement, went to the boarding gate with the suitcase to access the cabin with the same, losing the service he had contracted and it was for this reason that he was charged 46.00 EUR for his luggage to enter the plane.Therefore, in this case, regrettably, the customer is not authorized to obtain a refund of the requested amount.Thanking you in advance.Yours sincerely,Regulator Admin. Support SpecialistLina IM.----------------------------------------------Ufficiolegale, 15 Sept 2023, 21:47 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. 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