Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 2023114. Here's a kind reminder of what the ticket was about:
Parker (Customer Care)
23 Sept 2025, 18:43 EEST
Hello, and thank you for reaching out to us!
First and foremost, I'd like to apologize for the inconvenience this situation has caused you. Please know that we take these matters very seriously and are committed to addressing this issue for you as quickly as possible.
As per your request, I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address [andrea.giacomin62@gmail.com]. I understand how concerning this can be, and I’m here to support you fully.
However, I've managed to locate an account under another credential. Could you please confirm whether the email address [an***a.gi****in72@gmail.com] belongs to your account on our platform?
In case you don’t recognize this email address, could you please check if you may have registered with a different one?
Additionally, it would be very helpful if you could provide the first 6 and last 4 digits of the credit card used, along with the cardholder’s name, so I can locate your account accurately.
If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID) associated with the transaction.
I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation!
Reclami
23 Sept 2025, 18:30 EEST
