Your request (195840) has been updated. To add additional comments, reply to this email.
Sofia (Support)
12 Feb 2025, 11::35 GMT
Dear Altroconsumo Team,
Thank you for reaching out to us regarding the consumer RUTH PEREIRA and their transaction(s). We take such matters very seriously and aim to provide full transparency in our response.
The consumer in question subscribed to a service offered by one of our partnered subscription content providers. This subscription was initiated via online marketing, where the consumer opted in by completing the required mechanics, including providing their full personal details and credit card information. All transactions are processed through stringent security and anti-fraud measures via registered third-party providers.
As a licensed and regulated company, we adhere to all relevant legal and regulatory requirements to ensure our operations meet the highest standards. We also strive to address any consumer queries or concerns promptly and thoroughly.
In light of this inquiry, we will:
1.We have successfully processed the Termination the active subscription associated with the consumer, effective immediately.
2. We have successfully processed a refund for the related transactions as a gesture of goodwill.
This refund has been processed and will be received by the consumer in the next 7-10 days.
Should you require any additional details or documentation regarding this case, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we hope this resolution addresses your concerns fully.
Best regards,
Sofia
Customer Care
Reclami
12 Feb 2025, 09:45 GMT
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