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Pagamento non autorizzato

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Stockx

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Reclamo

F. F.

A: Stockx

16/12/2019

Buongiorno, mi sono svegliato la mattina con una notifica di addebito di 270€ sul mio conto PayPal che era collegato a StockX.credo che mi abbiano hackerato l'account e fatto un ordine!

Messaggi (4)

Stockx

A: F. F.

16/12/2019

Hey there !Thank you for reaching out to StockX Support. We've received your message and Case 05071105: "Reclami: Pagamento non autorizzato (CPTIT00785184-66)" has been created. Our Customer Support Team is currently receiving a high volume of inquiries but we will respond to you as quickly as we can, usually within 24 hours. To help us assist you, please reply to this email with the following info, only if you did not already:- Email address associated with your StockX account- Order if applicable- Description of your caseAlso, did you know we have a FAQ page with a lot of helpful info? Check it out and you might find answers to your questions even quicker! Otherwise we look forward to connecting with you soon.Thank you,StockX Support:help.stockx.com/Case Reference Id: ref:_00D1U15Fev._5001UQlzzo:ref

F. F.

A: Stockx

16/12/2019

email stockx account: federico.francolini@outlook.itorder#: 9171016-9070775i&#39m not make the order, they steal my account i thinki&#39ve found the email account change with another email account that isn&#39t mine! (this clickcity@gmx.co.uk)

Stockx

A: F. F.

16/12/2019

Hey there !Thank you for reaching out to StockX Support. We've received your message and Case 05071136: "Reclami: Pagamento non autorizzato (CPTIT00785184-66)" has been created. Our Customer Support Team is currently receiving a high volume of inquiries but we will respond to you as quickly as we can, usually within 24 hours. To help us assist you, please reply to this email with the following info, only if you did not already:- Email address associated with your StockX account- Order if applicable- Description of your caseAlso, did you know we have a FAQ page with a lot of helpful info? Check it out and you might find answers to your questions even quicker! Otherwise we look forward to connecting with you soon.Thank you,StockX Support:help.stockx.com/Case Reference Id: ref:_00D1U15Fev._5001UQm02Y:ref

Stockx

A: F. F.

16/12/2019

Hey Federico,Thank you for reaching out with your concerns regarding your account.After reviewing your account, I can confirm that this purchase has a chargeback.I am getting everything over to my Specialty Team to further assist you. They will follow up with you within 1-2 business days.Please note, per our policy if the chargeback is not dropped your account is subject to indefinite suspension.Thank You,Sterling [:stockx.my.salesforce.com/servlet/servlet.ImageServer?oid=00D1U0000015Fevandesid=0181U0000030Lxz]ref:_00D1U15Fev._5001UQlzzo:ref

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