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Dear Deniz, Thank you for reaching out and for providing your feedback regarding the recent booking experience. We regret the confusion you have encountered in relation to your booking requests and the cancellation process. Upon reviewing your case, we understand that you made two booking requests, and unfortunately, the funds were withdrawn as per our booking process once your requests were accepted by the landlords. We would like to clarify a few key points to help address your concerns: Cancellation Policy: As mentioned in our email correspondence, your bookings were subject to our cancellation policies, which you agreed to upon submitting your requests. These policies detail the conditions for refunds and were made available on our platform before completing your bookings. Links to these policies are also available for reference: Moderate: s:www.uniplaces.com/cancellation-policies/moderate Strict: s:www.uniplaces.com/cancellation-policies/strict Booking Request and Payment: As noted in our terms, submitting a booking request authorizes us to charge your payment method once the request is accepted by the landlord. This process is part of the terms and conditions you accepted when using the Uniplaces platform. We remain at your disposal to assist you further. Kind regards, Uniplaces Customer Support www.uniplaces.com --------------------