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- Please type your reply above this line -Your request (2067395) has been updated. To add additional comments, reply to this email.----------------------------------------------Legal and Compliance, Sep 28, 2023, 11::44 GMT+2Dear altroconsumo,Thank you for sending us the notification CPTIT01885368-76 regarding the disconformity of our user CELESTE CAGGIANO.After an examination of the case, we can assure you that our goal is to have happy customers. We have promoted a full membership access with a 3-day limited period for an initial payment of 2Eur for the user to try out our services, the offer also provided a free 15Eur gift card that was sent to the user's registered email address to be redeemed and spent on our website and had been redeemed by the user. After the limited period, if the membership is not cancelled, the 44 credit recharge is debited to give the user an easy-access wallet for online purchases on our platform. This recharge can also be skipped or cancelled at any time at our customer's discretion.We can see that the user contacted our customer support department on 27.09.2023 requesting the cancellation and a refund for the credit recharge transaction which was attended to on the same day. The membership was cancelled and the 44Eur transaction was refunded as requested by our customer. The refunded transaction will be returned to the customer ´s credit card. A notification was also sent to let the customer know the refund was done.With this, we can confirm that the requests made by the customer to our customer support team have been attended to without delay.Kind regards,Legal and Compliance[D3K0RJ-L5GGR]