Mancato rimborso

[1] HAI RICEVUTO UN RECLAMO DA ARTEM HAI RICEVUTO UN RECLAMO DA ARTEM ARTEM vi ha contattato tramite il portale Reclama Facile, un servizio della nostra associazione che ha lo scopo di favorire la comunicazione tra le parti per raggiungere una definizione amichevole della controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE? Per inviare un riscontro direttamente al Vostro cliente è sufficiente rispondere a questa email senza modificarla. In caso contrario assicuratevi di includere nella vostra risposta il seguente codice di riferimento: @@REF_ID@383ddfcc37f4d1bf9a@REF_ID@@ Se risponderete al vostro cliente tramite altri canali il reclamo sul nostro portale resterà in sospeso, influenzando la valutazione presente sulla piattaforma del vostro servizio clienti. NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostro cliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindi visibile nella Bacheca dei reclami sul nostro sito e può essere indicizzato dai motori di ricerca: anche la vostra risposta sarà resa pubblica nella medesima pagina per garantirvi il diritto di replica. Raccomandiamo di non includere nella risposta dati personali o altre informazioni che non desiderate divulgare. Eventuali allegati restano sempre privati. Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE ARTEM ABAKUMOV ID Artem Abakumov PRATICA N. 10479177 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. Rs consulting In data 25/04/2024 ho acquistato presso il Vostro negozio online un impastatrice a spirale pagando contestualmente l’importo di 120euro. Alla consegna del prodotto, avvenuta il 29/04/2024 potendone visionare direttamente le caratteristiche, ho deciso di avvalermi del diritto di recesso ai sensi dell’art. 52 e segg. del D.Lsg. 206/05. Vi ho inviato la merce in tal senso tramite pacco raccomandato RA00022673832 in data 30/04/2024. Tuttavia ad oggi, 01/07/2024 trascorsi piu di 60 giornigiorni, non ho ancora ricevuto il rimborso del prezzo pagato pari a 120 euro. Vi invito a corrispondermi quanto prima tale somma tramite riaccredito sul mio iban iban:IT64K0306903105100000003016 Attendo un riscontro entro 15 giorni dal ricevimento della presente, valendo la stessa quale messa in mora ai sensi e per gli effetti dell’art. 1219 c.c. Allegati: Conferma ordine Ricevuta di pagamento Copia comunicazione di recesso + ricevuta di consegna Allegati * IMG_3305.jpeg [3] * IMG_2604.jpeg [4] * IMG_3306.jpeg [5] * IMG_2603.jpeg [6] trackingId: __START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__ Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [7] PRIVACY [8]Links: ------ [1] . 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