mancato rimborso

[1] HAI RICEVUTO UN RECLAMO DA LUGI A HAI RICEVUTO UN RECLAMO DA LUGI ALUGI A vi ha contattato tramite il portale Reclama Facile, un serviziodella nostra associazione che ha lo scopo di favorire la comunicazionetra le parti per raggiungere una definizione amichevole dellacontroversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@cefaa59b2f57dde34a@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE LUGI ALESI NUMERO FATTURA 205094 del 20-10-24 PRATICA N. 11604179 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. rs consulting] In data [DATA] ho acquistato presso il Vostronegozio online un [PRODOTTO] pagando contestualmente l’importo di[57.99] oltre a [€19.99] di spese di spedizione. Alla consegna delprodotto, avvenuta il [DATA], potendone visionare direttamente lecaratteristiche, ho deciso di avvalermi del diritto di recesso aisensi dell’art. 52 e segg. del D.Lsg. 206/05. Vi ho inviato unacomunicazione in tal senso tramite [pec/raccomandata/email] il[28-10-24 pacco postale spedito dove indicato da voi DATA – max 14gg dalla consegna]. Il [DATA] mi avete risposto accettando larichiesta di reso e dandomi istruzioni per la restituzione dellamerce. Ho provveduto come da vostre indicazioni ed ho avuto confermadell’arrivo del prodotto presso di Voi il [DATA]. Tuttavia ad oggi,trascorsi [GG30 gg ] giorni, non ho ancora ricevuto il rimborso delprezzo pagato pari a [€60.00]. Vi invito a corrispondermi quantoprima tale somma tramite riaccredito sul mezzo di pagamento utilizzatoper l’acquisto. Attendo un riscontro entro 15 giorni dal ricevimentodella presente, valendo la stessa quale messa in mora ai sensi e pergli effetti dell’art. 1219 c.c. Allegati: Conferma ordine Ricevutadi pagamento Copia comunicazione di recesso + ricevuta di consegna Allegati * 462567705_1094380115226330_8727358783174568242_n.jpg [3] * 462548736_8744919488928723_4774647944421207628_n.jpg [4] * 462575154_1495947724375678_5072572872598970507_n.jpg [5] * 462638682_485091380693660_2183087172845689534_n.jpg [6]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [7] PRIVACY [8]Links:------[1] . 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