Problema con rimborso su reso

Spett. RS CONSULTING In data 19/7/2024 ho acquistato presso il Vostro negozio online un rasaerba a batteria pagando contestualmente l’importo di € 71,99 oltre alle spese di spedizione. Alla consegna del prodotto, avvenuta il 19/7/2024, potendone visionare direttamente le caratteristiche, ho deciso di avvalermi del diritto di recesso ai sensi dell’art. 52 e segg. del D.Lsg. 206/05. Ho provveduto come da vostre indicazioni entro i 14 gg. Tuttavia ad oggi, trascorsi oltre 90 giorni, non ho ancora ricevuto il rimborso del prezzo pagato pari a € 71,99. Vi invito a corrispondermi quanto prima tale somma tramite riaccredito sul mezzo di pagamento utilizzato per l’acquisto. Attendo un riscontro entro 15 giorni dal ricevimento della presente, valendo la stessa quale messa in mora ai sensi e per gli effetti dell’art. 1219 c.c. Allegati: Fattura di vendita Copia comunicazione di recesso ricevuta PT della spedizione

[1] HAI RICEVUTO UN RECLAMO DA CLAUDIO C HAI RICEVUTO UN RECLAMO DA CLAUDIO CCLAUDIO C vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@6b88719ac7cb73c819@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE CLAUDIO CASAGRANDE NUMERO FATTURA 157914 PRATICA N. 11518373 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. RS CONSULTING In data 19/7/2024 ho acquistato presso ilVostro negozio online un rasaerba a batteria pagando contestualmentel’importo di € 71,99 oltre alle spese di spedizione. Alla consegnadel prodotto, avvenuta il 19/7/2024, potendone visionare direttamentele caratteristiche, ho deciso di avvalermi del diritto di recesso aisensi dell’art. 52 e segg. del D.Lsg. 206/05. Ho provveduto come davostre indicazioni entro i 14 gg. Tuttavia ad oggi, trascorsi oltre 90giorni, non ho ancora ricevuto il rimborso del prezzo pagato pari a€ 71,99. Vi invito a corrispondermi quanto prima tale somma tramiteriaccredito sul mezzo di pagamento utilizzato per l’acquisto.Attendo un riscontro entro 15 giorni dal ricevimento della presente,valendo la stessa quale messa in mora ai sensi e per gli effettidell’art. 1219 c.c. Allegati: Fattura di vendita Copia comunicazionedi recesso ricevuta PT della spedizione Allegati * rs consulting.jpg [3] * spedizione a rs.pdf [4]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [5] PRIVACY [6]Links:------[1] . 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La risposta è completamente illeggibile, quindi? Claudio Casagrande

[1] CLAUDIO C TI HA RISPOSTO CLAUDIO C TI HA RISPOSTOCLAUDIO C vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COME POTETE RISPONDERE AL VOSTRO CLIENTE?È sufficiente rispondere a questa email senza modificarla. In casocontrario assicuratevi di includere nella vostra risposta il seguentecodice di riferimento:@@REF_ID@6b88719ac7cb73c819@REF_ID@@Se risponderete al vostro cliente tramite un canale diverso il reclamosul nostro portale resterà in sospeso, influenzando la valutazionedel vostro servizio clienti presente sulla nostra piattaforma.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] RISPOSTA: NOME CLIENTE CLAUDIO CASAGRANDE NUMERO FATTURA 157914 PRATICA N. 11518373 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE La risposta è completamente illeggibile, quindi? ClaudioCasagrandetrackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [3] PRIVACY [4]Links:------[1] . 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Buongiorno, la risposta è esattamente come la precedente, una sequenza di caratteri maiuscoli/minuscoli e numeri assolutamente illeggibili, quindi cosa vogliamo fare?