Problema nel Rimborso

[1] HAI RICEVUTO UN RECLAMO DA MARIA HAI RICEVUTO UN RECLAMO DA MARIA MARIA vi ha contattato tramite il portale Reclama Facile, un servizio della nostra associazione che ha lo scopo di favorire la comunicazione tra le parti per raggiungere una definizione amichevole della controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE? Per inviare un riscontro direttamente al Vostro cliente è sufficiente rispondere a questa email senza modificarla. In caso contrario assicuratevi di includere nella vostra risposta il seguente codice di riferimento: @@REF_ID@90f7264a0afc7ccf0c@REF_ID@@ Se risponderete al vostro cliente tramite altri canali il reclamo sul nostro portale resterà in sospeso, influenzando la valutazione presente sulla piattaforma del vostro servizio clienti. NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostro cliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindi visibile nella Bacheca dei reclami sul nostro sito e può essere indicizzato dai motori di ricerca: anche la vostra risposta sarà resa pubblica nella medesima pagina per garantirvi il diritto di replica. Raccomandiamo di non includere nella risposta dati personali o altre informazioni che non desiderate divulgare. Eventuali allegati restano sempre privati. Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE MARIA ZAMPELLA CODICE CLIENTE Spedizione n 288747l150684 PRATICA N. 10237970 TIPOLOGIA DI PROBLEMA Reso DESCRIZIONE Spett. RS CONSULTING In data di Aprile ho acquistato presso il Vostro negozio online una Centrifuga pagando contestualmente l’importo di 105 €oltre a 6€ di spese di spedizione. Alla consegna del prodotto, avvenuta il 2 Maggio 2024 potendone visionare direttamente le caratteristiche, ho deciso di avvalermi del diritto di recesso ai sensi dell’art. 52 e segg. del D.Lsg. 206/05. Vi ho inviato una comunicazione in tal senso tramite email in data 19/05/2024 Il 20/05/2024 mi avete risposto accettando la richiesta di reso e dandomi istruzioni per la restituzione della merce. Ho provveduto come da vostre indicazioni ed ho avuto conferma dell’arrivo del prodotto presso di Voi il 22/05/2024. Tuttavia ad oggi, trascorsi 17 giorni, non ho ancora ricevuto il rimborso del prezzo pagato pari a 105€ . Vi invito a corrispondermi quanto prima tale somma tramite riaccredito sul mezzo di pagamento utilizzato per l’acquisto. Attendo un riscontro entro 15 giorni dal ricevimento della presente, valendo la stessa quale messa in mora ai sensi e per gli effetti dell’art. 1219 c.c. Allegati: Conferma ordine Ricevuta di pagamento Copia comunicazione di recesso + ricevuta di consegna Allegati * IMG_2631.png [3] * eb0a61ec-cb2d-4665-b0a8-8bde0fb3dbdb.jpeg [4] trackingId: __START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__ Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [5] PRIVACY [6]Links: ------ [1] . 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