problema con ventilatore ricevuto che non corrisponde a quello visto in pubblicita

[1] HAI RICEVUTO UN RECLAMO DA ELISA B HAI RICEVUTO UN RECLAMO DA ELISA B ELISA B vi ha contattato tramite il portale Reclama Facile, un servizio della nostra associazione che ha lo scopo di favorire la comunicazione tra le parti per raggiungere una definizione amichevole della controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE? Per inviare un riscontro direttamente al Vostro cliente è sufficiente rispondere a questa email senza modificarla. In caso contrario assicuratevi di includere nella vostra risposta il seguente codice di riferimento: @@REF_ID@af6d547cdb7a826a63@REF_ID@@ Se risponderete al vostro cliente tramite altri canali il reclamo sul nostro portale resterà in sospeso, influenzando la valutazione presente sulla piattaforma del vostro servizio clienti. NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostro cliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindi visibile nella Bacheca dei reclami sul nostro sito e può essere indicizzato dai motori di ricerca: anche la vostra risposta sarà resa pubblica nella medesima pagina per garantirvi il diritto di replica. Raccomandiamo di non includere nella risposta dati personali o altre informazioni che non desiderate divulgare. Eventuali allegati restano sempre privati. Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE ELISA BIANCO NUMERO FATTURA 164134 PRATICA N. 10725663 TIPOLOGIA DI PROBLEMA Altro DESCRIZIONE Buongiorno, oggi ho ricevuto un ventilatore da tavolo che non corrisponde a quello più grande, simil Dyson, ordnato da voi in base alla vostra pubblicità su Facebook. Non corrisponde nessuna funzione descritta nella pubblicità. Questa la considero una TRUFFA!!!!! Chiedo la sostituzione con un prodotto uguale a quello ordinato o un eventuale rimborso di 77 euro. Allego la foto del prodotto consegnato (piccolo e verde) e di quello che sarebbe dovuto arrivare (simil Dyson). Cordiali saluti Allegati * IMG-20240731-WA0002.jpg [3] * IMG-20240731-WA0002.jpg [4] trackingId: __START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__ Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [5] PRIVACY [6]Links: ------ [1] . 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cQ2k7emgVxfizarfk87jobIOfROmHJB0g-2BYff25bORo9wlaVEsUJQedNy1HkYShBTHMT8Kev6bOSOXnHvYIiqW-2FQLIQiwyiADkZZ9WgqEJZV7xVW8kVKxUx3aXzEwI9PiHCGfvKkFzhxEbVhmq0ORUV5gKk9jZmN-2F9EA2bg-2FV6DhDigSZbQuMRzC5RvfXDo4aahV8rH6i09dXjmLSQzaa3GUpRVTHQhNm2UIdsxMkDtl8qXPVKGKAwMKHkyu4JaV8wmRZBYEUIQUL3IAVqSVH-2B-2FEQFjN7YXN08LvxSPmhmfAk2HFveefmhMJbkufpujlr3v9uPnqw-2BN56hkCCK1RGCMXSKr917-2B2QOL0RK-2BuNbNiK95D93guFYG-2Bdhv3zmkgF7gVY-3D [2] . 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