Bacheca dei reclami

Buongiorno sono la signora motta vanessa voglio fare un reclamo al azienda wollapop che senza un motivo mi ha soapeso il mio accaunt vanessazanna313@gmail.com mentre che gia avevo effettuato una vendita e avevo spedito un pacco a. L acquirente .il 30 aprile 2026 mi e arrivata un email dove il mio pacco era stato consegnato ho scritto tante volte a wollapop chiedendo gentilmente di sbloccare i miei soldi 700 euro visto che la mia vendita e andata a buon fine ma niente non mi sbloccano ancora i miei soldi potete aiutarmi voi non so piu a chi rivolgermi grazie

Buongiorno, il 10 febbraio 2026 io e la mia compagna abbiamo prenotato tramite l'azienda BOOKING.COM un soggiorno all'hotel WakeUp Copenhagen Carsten Niebuhrs Gade per il 25/06/2026 con cancellazione gratuita. Allego prova dell'acquisto, dall'account della mia compagna. La prenotazione è stata pagata dalla mia carta con pagamento anticipato tramite la piattaforma BOOKING.COM. Il giorno 16 marzo 2026 abbiamo deciso di cancellare la prenotazione, come potete vedere sempre nello stesso allegato di conferma cancellazione prenotazione e rimborso. I soldi non mi sono mai però stati rimborsati, come si può evincere dal mio estratto conto. Ci sono due transazioni relative all'ordine in oggetto: - con Transaction Id: 051a5f86-67a4-e382-0280-0b0d06c6ec65 si vede una transazione di pre-autorizzazione rimborsata immediatamente il 10 febbraio; - con Transaction Id: 051a5f91-7664-e35c-0280-0b504c418f9a si vede il pagamento vero e proprio mai rimborsato. Ho già contattato l'assistenza clienti del sito e mi sono sentito preso in giro. Hanno negato l'evidenza e nonostante io abbia fornito prove piu' che sufficienti mi è stato negato prima il rimborso dall'assistenza clienti tramite mail, poi mi è stato promesso dall'assistenza clienti tramite chat Facebook che sarei stato ricontattato e il mio caso sarebbe stato verificato, cosa pero non avvenuta. Inoltre ho aperto un reclamo tramite la mia banca, Revolut, e loro hanno risposto al reclamo mentendo, dicendo che la prenotazione non era rimborsabile e che io avevo usufruito del servizio. Cosa non possibile, dato che ho la mail inviata da loro stessi che la prenotazione è stata cancellata correttamente e rimborsata. Ho anche contattato l'hotel e mi hanno confermato che loro la prenotazione la vedono cancellata. Vi prego di aiutarmi a risolvere questa problematica e riottenere il mio rimborso. Grazie mille. Sono ovviamente a disposizione e ho altri documenti attestanti la mia causa, compresi screenshot con assistenza clienti di booking, mail con l'assistenza clienti e dati bancari.

Buongiorno. Sono abbonato da ottobre 2018 (piano standard con pubblicità). Fino a gennaio 2024 sono stati apportati in modo unilaterale aumenti al costo mensile dell'abbonamento. Visto che tali aumenti sono stati riconosciuti illegittimi dal Tribunale di Roma, chiedo che mi vengano rimborsate le somme pagate in eccesso.

Buongiorno, oggi mi sono visto addebitare 79,99 euro tramite PayPal dovute ad un abbonamento Edreams Prime che non ho mai sottoscritto. Ho visto che purtroppo questa cifra mi viene addebitata dal 2022 quando avevo comprato con Edreams il mio ultimo biglietto aereo (volo molto poco). Non mi interessa questo genere di abbonamento (che dà sconti su viaggi e voli) e ne richiedo il rimborso per tutte le annualità pagate. Grazie

buongiorno, in data 1/3/26 mio padre ha cambiato comune di residenza. ho mandato per lui all’assicurazione il documento che attestava non solo l’avvio ma anche la conclusione del procedimento ricevuto dal suo comune ma non l’assicurazione diceva che non lo accettava. ho inoltrato quindi un’auto certificazione ai sensi del DPR445 del 2000 e ancora una volta hanno scritto che non lo accettavano. il comune ha consigliato a mio padre di ACQUISTARE il certificato di residenza aggiornato - ASSURDO. l’abbiamo comprato e l’ho mandato per suo conto all’assicurazione sperando che a distanza di un mese dal cambio di residenza ormai bastasse. dopodiché ho provato in mille modi a contattare il servizio clienti ma nulla da fare, anche io sono loro cliente e il risponditore automatico ti fa fare il giro del mondo per poi concludere lui stesso la telefonata. Detto questo ho voluto fare un preventivo per vedere qual era la differenza di premio avendo modificato il comune. bene, mio padre sarebbe a CREDITO di €3 per il premio annuo, €458 per il comune di provenienza contro i €455 per il nuovo comune. chiedo quindi di farci sapere come bisogna procedere con il rimborso e ci mandano e-mail con RICHIESTA DI INTEGRAZIONE di €51, automatica, senza spiegazioni. invito gentilmente gli operatori a verificare bene i parametri e quindi ad elaborare correttamente il nuovo preventivo. Ci arriva un’altra e-mail con RICHIESTA DI INTEGRAZIONE di €26, sempre automatica e sempre senza spiegazioni (è uno scherzo????) ho invitato infine, tramite pec, il customer service a fare meglio il suo lavoro e a non prendere in giro i già clienti, stanchi e oltretutto avanti con l’età. queste ingiustizie che se le riservino a casa loro. attendiamo spiegazioni e delle scuse in tempi stretti visto tutto il tempo che ci hanno fatto perdere.

Buongiorno, a seguito della mia prenotazione effettuata in data 9 marzo 2026 ho ricevuto in data 29 aprile 2026 una mail da parte Vostra che riportava lo spostamento dei voli dal 23 al 25 agosto 2026. Questo spostamento è intervenuto non per mia volontà ma per esigenze della compagnia aerea (volo EY34 - BOEING 787-9 delle ore 23 con partenza da Roma Fiumicino ed arrivo ad Abu Dhabi alle ore 7:05 e del volo EY791 32n con partenza da Abu Dhabi alle ore 8:50 con arrivo a Zanzibar alle ore 13:00). Si richiede lo spostamento del volo da Roma Fiumicino alla data del 22 agosto 2026 con partenza alle ore 23 e del relativo scalo ad Abu Dhabi con ripartenza per Zanzibar ed arrivo a Zanzibar alle ore 13. La modifica si richiede a titolo gratuito visto il disservizio già ricevuto dal sottoscritto che deve ora pagare una notte in più in un Hotel a Zanzibar. Ho già aperto diversi tickets nella mia area personale ma non sono stato ricontattato ed ho inviato anche diverse PEC a cui non è seguita risposta. Resto in attesa di un urgentissimo cortese riscontro. Purtroppo, in mancanza di contatti da parte Vostra entro il 5 maggio 2026 sarò costretto ad adire le vie legali. Cordiali saluti. M. M.

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. They cancelled our booking when we were already on our way to Split and didn't have any internet access or working mobile phones. When I wanted to cancel my booking the day (evening) before and book something else because they told me that they are on the 4th floor and due to a disability I can do stairs only up to the 1st floor, they told me that I would have to pay them anyway - or 50 % on they account or 100% through booking.com. Since we can't loose all that money we told them that we would come. Otherwise I would have booked a different hostel already that evening. When we arrived they left us standing in the street without any assistance. I had to go to the bathroom and also prepare some food because I had to take my life-saving medicine. When I asked for help in the neighbourhood he told the lady that was helping me that he had chatted with me on WhatsApp. That was a clear lie. We are not on WhatsApp and never were registered with that messenger. Also it was not OK the way he talked to me on the phone or what he wrote to me because he didn’t consider the problems I have due to my disability (I had a few strokes in the past). We had a regular reservation at his place. He also told me that he cancelled our booking with booking.com. When I logged into my account in the afternoon the booking was still active. Booking.com informed me the next day that our accommodation was cancelled and they would reimburse us up to 18 Euro for a stay in a different accommodation. They only sent us the link to ask for reimbursement the day we checked out. I have 2 first names but the hostel we stayed in only wrote my first first name on the receipt. So initially booking.com refused to reimburse me. The tourist tax was included in the price indicated on booking.com. I am requesting a refund for the fact that the structure we had booked in advanced refused to host us and left us standing out in the street when I had to eat something in order to take my life-saving medicine, and for the damage from a ruined vacation. I want to remind you that I’m a Genius Level 2 member but after the way you dealt with my complains I won’t use your site again because I can’t be sure that the description of the accommodation is accurate and the accommodation is made in a way one would expect from such a structure. I attach all the documents concerning this booking in my possession. Kind regards, C. – Manuela Sbriglione

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. When we arrived, there was no one there to meet us, and we didn't know how to get into the accommodation we had booked. After a while, a girl came out of a door next door and called her brother to tell him we had arrived. When I book an apartment with a fridge and a freezer on the photos, I expect them to be empty and not have any broken parts. The freezer was filled with undefined food. The expiry dates on the boxes had passed a long time ago. The part in the door of the fridge where one should put the bottles was broken so that we couldn’t put open bottles there. The door under the sink didn't close well. They sent me messages in Bosnian even though I don't speak Bosnian and always wrote to them in English. That's not OK especially when they write on their profile that they speak English. We paid Euro 4,08 for the city tax even though they never asked for our documents. I don't know how one can register the tourists without having the data of their documents. There are 2 high steps to enter the house on the ground floor even though there is another door facing the internal court without any steps (I have a problem with my leg). They put their laundry up to try in front of that door and window. There is a bad smell in the apartment. When I asked them for a map of Mostar they told me to go to a copy shop and get it printed there without telling me where to find one. We only found coffee shops when we went outside to explore the city. I complained booking.com about what happened. We never got an answer to our complain from booking.com. I am requesting a refund for the money that we paid for the tourist tax because it seems that they didn’t register us with the local authorities, for the freezer filled with undefined expired food, the damaged door of the fridge, the laundry in front of our window, the steps at the entry door that were not indicated in the description of the structure on booking.com, the lack of assistance, and for the damage from a ruined vacation. I want to remind you that I’m a Genius Level 2 member but after the way you dealed with my complains I won’t use your site again because I can’t be sure that the description of the accommodation is accurate and the accommodation is made in a way one would expect from such a structure. Kind regards, C. – Manuela Sbriglione

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. When I booked the room it was indicated that we had to pay the tourist tax directly to the property. I prepared the exact amount to give it to them upon our arrival only to find out that I had to pay online otherwise they wouldn't have given me the code needed to get the key from the key box. I had to pay 0,44 Euro extra to pay by card. That's not OK. I want that money back even though it is not much. I paid the rate for room directly to booking.com and there I wasn‘t charged anything for paying by card there. The booking was not refundable. I informed booking.com about what happened but they only asked me for the documentation (which I sent to them by email) without solving the issue. I want to remind you that I’m a Genius Level 2 member but after the way you dealed with my complains I won’t use your site again because I can’t be sure that the price of the accommodation stated when booking is accurate. Kind regards, C. – Manuela Sbriglione

Good afternoon! I contacted you many times but you didn't resolve the problem. You only wanted to have the same information over and over again. When we booked two beds in the hostel, unfortunately we didn't see the age limit written at the bottom of the page because the information was apparently written after the suggestions of booking.com for other accommodation. We also had a technical problem with our laptop which was freezing and rebooting often. I have a physical disability and suffered some strokes in the past and every now and then need the help of my travel mate (my son). Staff informed me that I wouldn't be allowed to stay at the hostel because of my age. They wanted me to pay the whole sum anyway because it was my fault that I didn't read the small print and booked with them. They offered me to book an apartment instead for a higher price (50 Euros a night which they reduced to 90 Euros for 2 nights). I accepted only because I couldn't afford to loose all that money (around 74 Euros) and pay for another hostel. I felt blackmailed by the hostel staff. We really wanted to stay in a hostel and not in an apartment on our own because we like to get to know other people from around the world. I want the money back that they made me pay in addition to the price of the 2 hostel beds. We tried to contact booking.com right away (before traveling to Zadar) but only found out later that the messages hadn’t been sent and we had to send them from another page again. booking.com only answers that we could write a reference. We won’t get any money back. That’s not OK. As far as I know the host have had to find alternative accommodation for us and pay for it when he didn't host us. For us it would have been OK if the host had cancelled the booking free of charge. That didn't happen. Worse: the host asked us to pay a higher price for a worse accommodation or loose the money we were supposed to pay for the originally booked accommodation. Passing by the hostel we saw that the staircase is narrow and kind of round. That's not written in the description on booking.com. I wouldn't have been able to do those stairs due to my disability. Internet didn't work when we arrived in the apartment and the connection we got to use later was very slow and didn’t always work because it came from another room (that’s what the guy from the agency told us). Netflix didn't work either. There were only Croatian channels on TV. The lock of the main door has a problem and in the morning we couldn't get out. My son climbed out of the window and went to the agency to ask for help but nobody was there. Fortunately he got to open the door from the outside with the key. I have a problem with my legs and couldn't climb out of window myself. When we both took a shower in the evening, the water had a problem to go away and the bathroom got flooded. Even though we tried to dry it up with the towels, it was still wet in the morning so that I couldn't use the toilet without getting wet feet. At the end I peed into the shower holding onto the wall at the back of the shower (I have a stiff hip). I tried to take a picture of the situation but the problem was not visible on it so I deleted the photo. The cutlery is placed under the sink (where the dirty water discharge is). There is loud music in the evening. Somebody tried to enter the apartment in the evening a few times. Before our arrival we got 2 different addresses where to get the keys for the apartment. They also sent us information about trips… they offer. I was told from staff that we didn't have to pay any taxes but when I checked the receipt the taxes were stated clearly. It's not OK that I have to pay for a non refundable booking when the host refuses to host me in my booked accommodation. Booking had my card details and could take my money at any time. Otherwise we would have booked a different hostel and not paid Tequilia Hostels for a service that they didn’t want to offer me anyway. Booking.com did not let me write a review of the apartment but only for the hostel were we didn‘t stay. I am requesting a refund for the extra amount I paid and compensation because the internet connection (which we needed) did not work most of the time, Netflix didn’t work, the bathroom was not usable as it should have been, people tried to get into the apartment, the cutlery is collocated under the sink, there was loud music in the evening, the front door of the apartment was difficult to open, we got two different adresses where to collect the keys, the staircase at the hostel was not indicated in the description on booking.com, and for the damage from a ruined vacation. We complained to the agency when we left and later we saw that other clients of the apartment wrote the same things in their reviews. I want to remind you that I’m a Genius Level 2 member but after the way you dealed with my complains I won’t use your site again because I can’t be sure that the description of the accommodation is accurate and the accommodation is made in a way one would expect from such a structure. Kind regards, C. – Manuela Sbriglione