Bacheca dei reclami

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Ho vi, ho vinto un asta, e a sorpresa ho ricevuto un orologio falso, una cinesata senza numero di serie , inesistente nella collezione della Bulova dopo attenta verifica., più facendo una prova mettendolo in vendita su e-bay che conferma da allegato che si tratta di oggetto contraffato

Spett. Spotahome Italy Srl On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

BUONGIORNO MI E' STATO ATTIVATO UN ABBONAMENTO DA ME NON RICHIESTO. CHIEDO la disattivazione dell'abbonamento e il blocco di futuri addebiti. grazie carmen cricelli

Spett. Spotahome SLU ESB87004511 On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Scrivo questa comunicazione in forma estremamente diretta e incisiva, perché quanto accaduto nelle ultime due settimane rappresenta un livello di disorganizzazione e mancanza di professionalità che non mi sarei mai aspettato da un’azienda - TESLA - che si definisce leader nel settore. Riepilogo i fatti in modo puntuale, affinché non ci siano ulteriori fraintendimenti: • In data 31 gennaio bloccavo una Model 3 RWD premium (modello non più in produzione) versando i 250€. La scelta avviene sulla base della chiara promessa di poter usufruire del tasso di finanziamento promo 1.99% (previsto come per la Model 3 standard). • In data 2 febbraio (mattina) il venditore mi comunica l’impossibilità di applicare il tasso promo, costringendomi di fatto ad annullare l’acquisto. • In data 2 febbraio (pomeriggio) lo stesso Venditore mi richiama informandomi di aver trovato una soluzione per applicare il tasso promo e mi chiede di ritirare l’auto entro pochi giorni, essendo in pronta consegna a Vittuone (MI). • Dal 3 al 11 febbraio Iniziano problemi continui e inspiegabili sulla vostra app, che mi impediscono di completare la pratica. Sono costretto a interfacciarmi quotidianamente con Santander per l’inserimento manuale dei dati fino alla firma del finanziamento e dell’ordine finale tra il 10 e l’11 febbraio. • Nel frattempo, fidandomi delle tempistiche e delle rassicurazioni ricevute, vendo il mio attuale veicolo. • In data 13 febbraio Tesla mi comunica che, una volta acquisita la pratica nei sistemi Tesla, il tasso applicato risulta quello standard del 7% circa e non quello promo concordato e controfirmato. Mi chiedono ancora un pò di pazienza per ulteriori verifiche. • In data 14 febbraio a distanza di oltre 24 ore non ricevo alcuna risposta. Nessuna comunicazione, nessuna presa in carico, nessuna soluzione. Ho rispettato ogni passaggio, ogni richiesta, ogni tempistica. Ho venduto la mia auto sulla base delle vostre indicazioni. Ho firmato documenti che riportano chiaramente il tasso promo. E oggi mi ritrovo senza veicolo, senza certezze e senza alcuna comunicazione da parte di Tesla. Ora l'azienda mi chiede di annullare ordine o di accettare il tasso standard a condizioni economiche differenti da quelle pattuite (c'è una differenza di oltre 6.000€). Una gestione discutibile del cliente che si ritrova senza macchina o a dover accettare condizioni non in linea con quanto documentato sui contratti. Chiedo quindi che TESLA - per procedere comunque con l'acquisto della macchina - si accolli il costo della differenza di costo finale.

Buonasera, con una lettera datata 19/12/2025 (ma arrivata ad un altro indirizzo venerdì 13/02/2026-perché sia mai che si usi il digitale), ARERA e Enel Energia mi comunicano che il contratto con Argos SPA per la mia fornitura di GAS sarebbe terminato con conseguente subentro di ENEL in FUI. Di conseguenza, è stata automaticamente attivata la FORNITURA DI ULTIMA ISTANZA con ENEL a partire dal 1 Dicembre 2025. Oggi 16/02/25 è arrivata la fattura di ENEL per la mensilità di DICEMBRE 2025 (giusto così). Tuttavia, Argos ha emesso fattura per GENNAIO 2026 e il mio contratto con ENEL risulta da ME cessato al 31.12.2025 (non ho cessato nulla anche perché fino alla ricezione della bolletta di questa mattina non sapevo nemmeno di avere un altro provider). Io non ho sottoscritto nessun nuovo accordo con ARGOS, dopo che ARERA è intervenuta ed è inammissibile che abbiano ripreso il controllo della mia utenza senza alcun consenso o comunicazione. Trovo pertanto la fatturazione di gennaio 2026 illegittima e la gestione dei miei dati NON conforme alla GDPR. Qualsiasi tentativo di mettersi in contatto con Argos è pressocché inutile poiché nella mia zona (PUGLIA) non esistono più punti vendita fisici e le telefonate al servizio clienti, dopo ORE di attesa e un countdown sulle persone in coda, vengono disconnesse all'approssimarsi del proprio turno. Chiedo cortesemente riscontro sulle pratiche commerciali non trasparenti intraprese da ARGOS, nello specifico in merito alla NON comunicazione di disservizi sulle forniture di dicembre e conseguente rientro in ARGOS mai sottoscritto, in barba al codice dei consumatori. Sottolineo in oltre che ARGOS ad ora non compare tra i potenziali fornitori per materia GAS sul portale ARERA alla sezione "PO portale offerte".