Bacheca dei reclami

Buongiorno gentilissimi, Vi ho scritto una pec sull’argomento di cui sotto il 31 dicembre 2024, ma non ho mai ricevuto risposta. Sono Roberto Moia. Mi trovo nella necessità di dover recuperare le mail ricevute sul mio account esar.moia@tiscali.it nel giugno 2013. Ho sempre avuto TiscaliMail e non ho mai cancellato dette mail. Non riesco a recuperare le mail di giugno 2013 in autonomia perché negli anni ho cambiato PC e ora nel mio archivio Tiscali sono conservate solo le mail a partire dal 2018. Potete cortesemente aiutarmi? Grazie Cordiali saluti Roberto Moia

Spett. Spotahome ES On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome ES On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome ES On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Spett. Spotahome ES On 15/01/2026 I booked a room in Valencia for the months of March and April (Booking : YL7PPX4-3Q ) and I was charged 555 euro + 239 euro (Spotahome service fee). On January 16th (44 days before move-in), I told you I wanted to cancel my booking YL7PPX4-3Q because the description of the room is not correct, as it says that in the apartment there are 3 bathrooms and a balcony, but in reality there are only 2 bathrooms and no balcony available to all guests (as it is shown on the video and on the floor map under the description of the apartment). So, on January 16th, you opened a ticket to understand if the description, the video and the floor map were correct or not. In the meantime, I found on Spotahome another room which I liked a lot. But, when I wanted to cancel my booking (40 days before move-in), your site answered that I could not cancel my booking because I had opened a ticket and you were still working on it. According to your cancellation policies, I should have received a 50% refund of my down payment on the rent (277.5 euro), but I have been trying to cancel for a month and you have always refused my cancellation saying that it is not possible because I have opened a ticket and you are working on it. However, you do not respond to my emails. Still today I get the same answer and I cannot cancel my booking. Please let me know how I can cancel my booking and how I will get my 50% refund of my down payment on the rent (277.5 euro), as I wanted to cancel my booking 44 days before my move-in and I need to be sure I will get my 277.5 euro back. Should I not receive a response within 15 days of receipt of this letter, I will not hesitate to take legal action to protect my rights. Kind regards Cecilia Cappellacci

Salve, è il secondo reclamo che apro , il primo è stato chiuso dopo la risposta di ovoko ma quello che mi hanno scritto in privato è la solita favoletta che stanno contattando il corriere ma mandano avanti e i soldi non si vedono , il pacco l'hanno sicuro perso io ho ancora il numero di spedizione che sto seguendo ma il pacco è molto probabilmente smarrito , questa volta ho gli screen di tutti i tentativi di contatto inviati ad ovoko dove loro hanno sempre risposto le solite cose ma non hanno mai trovato una soluzione, Attendo un aiuto

Spett. IMPORT FOR ME, In data 31/12/2024 ho acquistato presso il vostro negozio online un Doccia Idromassaggio con vasca polo nord slim 160x70 pagando contestualmente l’importo di € 1.399,00 (come da allegato). L’ordine è stato confermato (come da allegato) e la consegna avrebbe dovuto avvenire entro 60-90 giorni. Eppure, nonostante le numerose telefonate in cui mi si garantiva la consegna al mese successivo e dopo i ripetuti solleciti, ad oggi sono in attesa del prodotto e di ricevere informazioni in merito. Vi invito pertanto a recapitarmi quanto prima il prodotto da me acquistato. In difetto, mi riservo il diritto di richiedere la risoluzione del contratto e il risarcimento dei danni subiti. Attendo un riscontro entro 15 giorni dal ricevimento della presente, valendo la stessa quale messa in mora ai sensi e per gli effetti dell’art. 1219 c.c. Allegati: Conferma ordine Ricevuta di pagamento

Spettabile Altroconsumo, vi scrivo in merito alla pratica di reclamo 14299545 che ho passato in gestione ai vostri professionisti lo scorso 29/01, ovviamente diventando socia, relativa alla chiusura del mio conto Wind Tre. Nonostante l’invio di tutte le informazioni e aver parlato più volte col vostro call center, ad oggi non ho ancora ricevuto alcun aggiornamento o riscontro in merito allo stato della gestione. Vi chiedo cortesemente di verificare la situazione e di informarmi se ci siano state risposte da parte dell'operatore o se siano necessarie ulteriori azioni da parte mia. Resto in attesa di un vostro gentile e sollecito riscontro. Cordiali saluti, Carmela Raucci

Buongiorno, ho ricevuto l'addebito di 34,90 per un abbonamento annuale mai richiesto diversi mesi dopo aver utilizzato il vostro servizio e aver pagato la cifra di 1,90 euro per l'utilizzo di una settimana. Chiedo immediatamente che mi venga restituito il totale dell'importo non avendo stipulato alcun contratto con voi che implicava tale corso e un nuovo abbonamento a distanza di mesi. Pietro Paolo Deison

Buongiorno, ho ricevuto l'addebito di 34,90 per un abbonamento annuale mai richiesto diversi mesi dopo aver utilizzato il vostro servizio e aver pagato la cifra di 1,90 euro per l'utilizzo di una settimana. Chiedo immediatamente che mi venga restituito il totale dell'importo non avendo stipulato alcun contratto con voi che implicava tale corso e un nuovo abbonamento a distanza di mesi. Pietro Paolo Deison